Terms of Service

These Terms of Service ("Terms") govern your use of Gatwan Transport Logistics' website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using the services of Gatwan Transport Logistics ("Company," "we," "our," or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and Gatwan Transport Logistics.

2. Services Description

Gatwan Transport Logistics provides logistics and transportation services throughout Kenya, including but not limited to:

• Road transport and freight services
• Cargo delivery and distribution
• Warehousing and storage solutions
• Heavy haulage and specialized transport
• Moving services (residential and commercial)
• Express courier services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Obligations

3.1 Accurate Information

You agree to provide accurate, current, and complete information when:

• Requesting quotes or services
• Creating an account
• Submitting cargo details
• Making payments

3.2 Prohibited Items

You agree not to transport or request transport of:

• Illegal substances, drugs, or contraband
• Hazardous materials without proper documentation
• Firearms, ammunition, or weapons
• Perishable items requiring special handling without prior arrangement
• Items prohibited by Kenyan law or international regulations
• Items that may cause damage to other cargo or our vehicles

3.3 Prohibited Activities

You agree not to:

• Use our services for any illegal purpose
• Interfere with or disrupt our operations
• Attempt to gain unauthorized access to our systems
• Provide false or misleading information
• Violate any applicable laws or regulations

4. Quotes and Pricing

All quotes provided are:

• Valid for the period specified in the quote
• Based on the information provided by you
• Subject to change if cargo details differ from the original quote
• Exclusive of taxes, duties, and other government fees unless stated otherwise

Final pricing may vary based on actual cargo weight, dimensions, route, and any additional services requested.

5. Payment Terms

5.1 Payment Methods

We accept payment through:

• Bank transfers
• Mobile money (M-Pesa, Airtel Money, etc.)
• Credit/debit cards
• Cash (for certain services)

5.2 Payment Terms

• Payment is due as specified in your service agreement or invoice
• Late payments may incur interest charges
• We reserve the right to suspend services for overdue accounts
• All prices are in Kenyan Shillings (KES) unless otherwise stated

6. Cargo and Liability

6.1 Cargo Insurance

We recommend that you obtain adequate insurance coverage for your cargo. While we take reasonable care in handling cargo, we are not liable for:

• Loss or damage due to inherent vice or nature of the goods
• Loss or damage due to inadequate packaging
• Consequential or indirect damages
• Loss or damage beyond our control (acts of God, war, etc.)

6.2 Limitation of Liability

Our liability for loss or damage to cargo is limited to:

• The actual value of the cargo at the time of loss or damage
• Maximum liability as specified in our service agreement
• Compliance with applicable Kenyan laws and regulations

6.3 Claims

Any claims for loss or damage must be:

• Reported to us within 7 days of delivery or discovery
• Submitted in writing with supporting documentation
• Accompanied by proof of value and ownership

7. Delivery Terms

7.1 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may be affected by:

• Weather conditions
• Traffic and road conditions
• Customs clearance (for international shipments)
• Force majeure events
• Incomplete or incorrect delivery information

7.2 Delivery Address

You are responsible for providing accurate delivery addresses. Additional charges may apply for:

• Address corrections
• Redelivery attempts
• Storage fees for undeliverable items

8. Cancellation and Refunds

8.1 Cancellation by Customer

Cancellation policies vary by service type:

• Cancellations must be made in writing
• Refunds, if applicable, will be processed according to our refund policy
• Cancellation fees may apply for services already in progress

8.2 Cancellation by Company

We reserve the right to cancel services if:

• You breach these Terms
• Payment is not received
• Cargo violates prohibited items policy
• Circumstances beyond our control prevent service delivery

9. Intellectual Property

All content on our website, including logos, text, graphics, and software, is the property of Gatwan Transport Logistics and protected by Kenyan and international copyright laws. You may not:

• Reproduce or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or copy our website or systems

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Indemnification

You agree to indemnify and hold harmless Gatwan Transport Logistics, its employees, agents, and partners from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your use of our services
• Any cargo you submit for transport

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

12.2 Dispute Process

In the event of a dispute:

1. Parties agree to attempt good faith negotiation
2. If negotiation fails, disputes may be resolved through mediation
3. As a last resort, disputes may proceed to litigation in Kenyan courts

13. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes
• Pandemics or health emergencies
• Transportation infrastructure failures

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Gatwan Transport Logistics regarding the use of our services.

17. Contact Information

For questions about these Terms of Service, please contact us: